Returns & Exchanges
At Ah! The Element of Surprise, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Please note that shipping on imported items takes up to 28 days. Please wait the full 28 days before requesting a refund.
Credits & Refunds
Eligible, unused items in original packaging may be returned for a full refund. We will issue an appropriate credit or refund in one of the following ways:
- With an eReceipt, Original Packing Slip or Order Number, or major credit card used at the time of purchase, the item’s purchase price will be refunded in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
- With a Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded by a Gift Card.
Please note: Gift Cards and eGift Cards are valid for Ah! The Element of Surprise purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.
Exchanges & Returns
Eligible, unused items in original packaging may be returned for a full refund. You must email us at firstname.lastname@example.org to request a return.
Include the order number and which eligible items you wish to return and why. Once we receive your return, your refund will post to your credit or debit card account within 7 to 10 business days.
- If any items arrive damaged or missing, let us know ASAP so we can help.
- Final Sale & Closeout items cannot be returned.
- Original shipping charges will not be refunded.
- Elementah.com is not responsible for return shipping charges.
- You can send returns back VIA any carrier or have the return shipping fees deducted from your refund.
- If you have more than one box, process the items in each box as a separate return.