FAQ

If you can't find what you're looking for here, please don't hesitate to email us at Orders@elementah.com

Shipping:

Why does it take so long? 

As a purveyor of worldly treasures you understand that many of our items are imported and need some transit time to clear Customs and make it to your home. Ah! The Element of Surprise is committed to giving you the fastest delivery options for the best price. Our stated delivery times frequently exceed expectations, but especially when it comes to gifting - we want to err on our customers being pleasantly surprised by an early arrival rather than disappointed by a late package. Many of products are offered with free shipping and many more are shipped by us directly from our home state of Washington and arrive as fast as a few days. 

Thank you for shopping small business - we look forward to growing into a conglomerate that can command it's own supply chain and offer next day free delivery as much as you wish it for us! 

Return Policy: 

Eligible, unused items in original packaging may be returned for a full refund. For more information, please see our Returns and Exchanges Page.